Hello, I was wondering what the best way to contact support is. Should I post on the boards and wait for One-Eyed Jack to respond and open a ticket through support? Or should I email them directly. I am only asking because I have tried the email a couple times for help (in regards to holiday blog contest) but I never got a response and checked in spam folder too. Maybe I need to change something in my by email settings too.

Just wanted to know for future questions/problems. I actually have some account question and/or issues and was going to contact them soon about it, so it would be great to know the best avenue to take.

Thank you!

One-Eyed Jack on Jan 3, 2014 wrote:

Hi! The best (and correct) way to contact Support is through either using the "Contact Us" tab found from our Customer Support Page or directly through an email to support@pirate101.com.

As a side note, I did check with support and they noted never receiving any support tickets associated with your username or registered e-mail address. (You may want to double check your email address in your account settings.)

Ok Thanks Jack. I think that in regards to my email- I rechecked it and realized that I sent it to help@kingsisle.com for some reason instead of sending it to pirate101 support. I am not quite sure why I sent it there though, or if that is even one of KI's emails for help- I am scratching my head now for sure.

Anyways, thanks for the info and I will be contacting support soon in regards to my issue- the correct way this time of course.